Customer Experience Strategist

London, England, United Kingdom

Description

ABOUT BIGLIGHT

We’re passionate about retail and the role it plays in people’s lives. We believe that every retail brand has the potential to thrive by creating remarkable customer experiences. We exist to help them do this, by balancing our curiosity and creativity with data, insight, experimentation and measurement.

THE ROLE

Biglight has brought together an amazing team of Customer Experience experts. As part of the Consultancy team you will advise clients, helping them identify and solve Customer Experience challenges. You will add value and support clients across the full spectrum of consulting, from strategy through delivery, while reporting into the Head of Consulting.


WHAT YOU’LL DO

Be an ambassador to Biglight, developing partnership relationships with our clients, establishing immediate credibility and becoming a trusted adviser.

Focus on client business objectives, being aware of industry and technology trends to support them. Help identify clients’ challenges and devise strategies to resolve them, creatively collaborating with Project Managers to develop project proposals and drawing from cross-functional teams (including Data Analysts, UX Specialists, UI Designers and Developers), across the Biglight service pillars:

Requirements

EXPERIENCE, SKILLS AND PROFESSIONAL ATTRIBUTES

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