Customer Experience Director

London, England, United Kingdom · CXD

Description

About Biglight

We’re passionate about retail and the role it plays in people’s lives. We believe that every retail brand has the potential to thrive by creating remarkable customer experiences - We exist to help them do this. Customers’ needs haven’t changed, but their expectations have - dramatically. Retail brands must respond to this quickly, then adapt to stay relevant. We partner with brands to help them make sense of what this means for their businesses, then help them create digital experiences that meet these expectations.

The Opportunity

We are looking for an entrepreneurial Customer Experience Director to help us drive growth in an integral part of our business. This is a senior leadership role that will lead our Strategy and UX thinking and delivery. The role will be responsible for shaping and delivering the services we offer to our clients to help them define and create world-class customer experiences across online and offline channels.


Key Client Responsibilities

Key Business Responsibilities

Business Development

Requirements

Essential skills and experience

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